u2: draft
| ABOUT |
In celebration of the 30th anniversary of their classic album, U2 will return to select stadiums this year including Levi’s® Stadium for The Joshua Tree Tour 2017 on Wednesday, May 17, 2017, featuring special guest Mumford & Sons.
CREDIT CARD ENTRY
Please note, there are a number of Ticketmaster orders that have been automatically set for credit card entry admittance only. Please check your original Ticketmaster order – if credit card entry is the delivery method, refer to the instructions below that detail how to enter the venue using your credit card.
| CREDIT CARD ENTRY |
Buy your tickets using a credit card online or by phone.
Bring the credit card used to purchase your tickets and a valid government issued photo ID to the venue.
Go directly to the door with your guest, present your ID and swipe your credit card for entry.
Please note, there are a number of Ticketmaster orders that have been automatically set for credit card entry admittance only. Please check your original Ticketmaster order – if credit card entry is the delivery method, refer to the instructions below that detail how to enter the venue using your credit card. If you have floor seats or are part of the fan club, please click on the link below to learn more about Credit Card Entry.
| EVENT GUIDE |
We ask that all guests attending the concert, please review the stadium event guide prior to your arrival.
Ticket Policy
All guests ages 2 and above must have an event ticket to enter the stadium. There will be no re-entry after admittance. Guests should have their tickets or credit card ready to scan upon approaching the stadium entry gates. The ticket barcode must be visible no matter the ticket type.
Visa Box Office
The Visa Box Office will be open at 2pm and is located at the north end of the stadium inside Toyota Gate F.
Clear Bag Policy
Levi’s® Stadium will adhere to the following policy and prohibits all bags, backpacks and other carriers from being brought into the stadium with the following exceptions:
- Clear plastic bags up to 12″ x 6″ x 12″
- One gallon clear plastic zip lock type bags
- Small clutch bags approximately the size of an adult’s hand (4.5″ x 6.5″) with or without a handle or strap, may be carried into the stadium.
GA Floor Seats Entrance
If you have general admission floor seats for this event, please enter through Gate B at Levi’s® Stadium and bring the credit card used to purchase your tickets and a valid government issued photo ID to the venue
Timeline
Wednesday, May 17
| Visa Box Office Opens | 2pm |
| Stadium Gates for Floor Ticket Holders Only | 2pm |
| Red Lot 1 Open | 2pm |
| Blue Lot 1, Green Lot 3, Red Lot 4, Yellow Lot 2 & 3 | 3:30pm |
| Bourbon Steak & Bourbon Pub Opens | 4pm |
| Premium Gates Opens | 5pm |
| General Stadium Gates Open | 5pm |
| Show Time | 6:30pm |
Quick Links
Bag Check Locations
Bag check locations are located at Toyota Gate F, Intel gate A and Dignity Health Gate C for guests to check-in any bags that are not in compliance with the bag policy.
| PARKING POLICY |
Secure a pre-paid parking pass in advance via the Levi’s® Stadium app or Ticketmaster. Did you know you’ll receive a $10 discount off the standard purchase price if you buy in advance? Red Lot 1 is scheduled to open at 2pm and Blue Lot 1, Green Lot 3, Red Lot 4, Yellow Lot 2, and Yellow Lot 3 are scheduled to open at 3:30pm. All guests must be in possession of a valid event ticket, pass, or credential to park in a designated parking lot.
Cash Lots
Cash lots (day of event parking) will be made available on a first-come first-serve basis in all parking lots. Prices vary per lot and will be $10 higher than if purchased in advance.
Accessible Parking
Mobility services will be onsite at 3:30pm to provide roving carts throughout Red Lot 1 for assistance to stadium gates. Shuttles will be provided from Blue 1 to Gate C for mobility assistance guests.
Bicycle Parking
Bicycle parking will be located outside of Intel Gate A pedestrian bridge. All ticketed guests will be permitted the use of the San Tomas Aquino Creek trail beginning at 2pm. The Silicon Valley bicycle coalition will be administering this operation.
Buses/Oversized Vehicles – Tailgate
Buses/oversized vehicles that wish to tailgate must park in Blue RV and contact the Visa Box Office at 408-579-4449 to purchase parking in advance.
Buses/Oversized Vehicles – Non-Tailgate
Buses/oversized vehicles or Charter Buses that do not wish to tailgate must park in RV Green Lot and purchase parking in advance by contacting the Visa Box Office at 408-579-4449. You can also purchase parking through the Levi’s® Stadium App.
Tailgating
Tailgating is permitted in specified areas only. Please view the parking lot map for which parking lots allow tailgating. Non-compliance may result in ejection from the lot without compensation. Tailgating will cease after the event begins.
Parking Lots in Operation
Purchase pre-paid parking passes in advance on Ticketmaster.com or on the mobile app as prices increase by $10 on event day.
| Automobiles/Motorcycles: Red Lot 1, Red Lot 4, Blue Lot 1, Green Lot 1, Yellow Lot 2, Yellow Lot 3 |
$50 |
| Accessible Parking Red Lot 1 |
$50* |
| Buses/Oversized Vehicles – Tailgate Blue RV |
$120 |
| Buses/Oversized Vehicles – Non-Tailgate Red Lot 1 |
$100 |
*with valid placard
BUY PARKINGAll guests must be in possession of a valid event ticket, pass, or credential to park in a designated parking lot.
| TAILGATING POLICIES |
Tailgating is permitted in specified areas only. Non-compliance may result in ejection from the lot without compensation. Tailgating will cease after the event starts.
Tailgating is defined as; the use of any item (including tables, chairs, free-standing canopies or umbrellas, awnings attached to recreational vehicles, coolers, barbeques, grills, games, generators, televisions, sound systems, food or drink, food or drink preparation or serving equipment, or other items as identified by the City Manager or designee) for the purpose of an outdoor gathering by one or more people prior to, during or after a scheduled stadium event.
- Tailgating will cease after kickoff.
- All guests must be in possession of a valid event ticket or credential.
- Amplified sound is prohibited.
- Excessive consumption of alcohol is prohibited.
- Tailgating cannot impede vehicle or foot traffic.
- Tailgating is limited to the area directly in front of or behind your vehicle only.
- Empty spaces may not be reserved or used for the purpose of tailgating.
- Tents or canopies exceeding an 8’ x 8’ footprint are not permitted.
- Appropriate receptacles must be used for the disposal of hot coals.
- All Guest Code of Conduct and parking policies are in effect.
| PERMITTED & PROHIBITED ITEMS |
All individuals and their belongings are subject to search. The following information is subject to change without notice.
Fans with medical bags or items they must carry with them must be inspected and either have a wristband or sticker placed on it to show that it has been inspected. PLEASE ARRIVE EARLIER TO AVOID LAST MINUTE GATE PRESSURE.
The following ARE PERMITTED in the stadium during Levi’s® Stadium Events:
- Bags that comply with the Bag Policy (see Bag Policy above)
- Blankets
- Cameras with 3-inch lenses or shorter (no lights, tripods, selfie-sticks or monopods)
- Clear plastic zip-lock bags
- Diaper bags accompanying a child
- Flags (No Poles)
- Food and fruit (must be cut into pieces).
- Plastic bottles (sealed) and thermoses (no alcohol)
- Seat cushions
- Strollers **
- Umbrellas *
The following ARE PROHIBITED in the stadium:
- Any distraction to the event
- Any fan perceived to be intoxicated
- Backpacks
- Bags that violate the Bag Policy (see Bag Policy above)
- Cans, glass bottles or alcoholic beverages.
- Coolers (including soft-sided coolers)
- Disorderly conduct or obscenity (see “CODE OF CONDUCT”)
- Failure to follow the directions of law enforcement, security, ushers, ticket takers, or any other Levi’s® Stadium personnel.
- Fighting, taunting, or threatening remarks and / or gestures
- Gang activity
- Glow sticks, light-up costumes, light-up signs, battery packs
- Intoxication or signs of impairment related to alcohol or drugs
- Irresponsible drinking or behavior
- Klaxons, bullhorns, whistles or any other noisemakers
- Laser pointers of any type
- Mistreatment of visiting team fans, including verbal abuse, harassment, profanity, confrontations, intimidation, or threatening behavior.
- Obscene or abusive language and / or behavior
- Occupying any seat without the appropriate ticket
- Offensive clothing
- Projectiles (footballs, Frisbees, etc.)
- Selfie Sticks
- Sharpies
- Signs, banners or poles
- Smoking
- Throwing objects of any kind
- Weapons of any kind (including silverware).
* Umbrellas are allowed in the stadium provided they do not obstruct another guest’s view or pose any safety hazard.** Please contact your nearest Playmaker if you are in need of storing a baby stroller or wheelchair as they are not permitted to be stored in the seating areas.
Anyone possessing PROHIBITED items will be asked to return them to their cars, take them to one of our Bag Check stations or dispose of them in the garbage cans provided at the gate.
| GETTING HERE USING UBER |
Use the Uber app for a safe, reliable, and affordable ride to Levi’s® Stadium events. Enjoy $15 off your first ride by downloading the Uber app and entering promo code LEVISSTADIUM2017. Uber is the official ride-sharing partner of Levi’s® Stadium.
PICK-UP AREA FOR UBER
Uber is the official ride-sharing parter of Levi’s® Stadium and will have a designated pick-up location for this event at Red Lot 7.
At the conclusion of the event, guests using the Uber app, should exit Levi’s® Stadium through Intel Gate A or Toyota Gate F and follow signs to Red Lot 7 via the San Tomas Aquino Creek Trail and/or Great America Parkway. We ask guests to open their app and request a ride once they arrive to the Red Lot 7.
| PUBLIC TRANSPORTATION |
For additional information regarding public transportation click here.
Valley Transportation Authority (VTA)
VTA provides buses and light rail transportation in the greater San Jose area reaching Mountain View, Cupertino, and Sunnyvale. VTA buses will drop off guests in two (2) locations:
› Intersection of Tasman Drive and Great America Parkway
› Intersection of Tasman Drive and Calle Del Sol
VTA light rail trains will drop off and pick up at the Great America Station located north of the stadium. For more information, please visit www.vta.org, or call 408-321-2300.
Central Valley – Altamont Corridor Express (ACE)
Altamont Corridor Express (ACE) Trains provide direct services to Levi’s® Stadium from Stockton, Lathrop/Manteca, Tracy, Vasco, Livermore, Pleasanton and Fremont. For more information, please visit: www.acetolevisstadium.com or call 209-944-6220.
Caltrain
Caltrain provides services from San Francisco to South San Jose with stops all along the peninsula. On event day, Caltrain transports passengers from all locations to connect with VTA light rail trains or buses at the Mountain View Transit Center, located at Evelyn Ave, and Castro Street. For more information, please visit www.caltrain.com, or call 1-800-660-4287.
East Bay – Capitol Trains
Capitol Trains provides services to Levi’s® Stadium from Auburn, Rocklin, Roseville, Sacramento, Davis, Suisun/Fairfield, Martinez, Richmond, Berkeley, Emeryville, Oakland, Hayward, and Fremont/Centerville. For more information please visit: www.capitolcorridor.org or call 877-974-3322.
GET2theEvent
GET2theEVENT is a division of Bauer’s Intelligent Transportation, official partners of the 49ers and Levi’s Stadium. Every Game Day… GET2 provides direct, luxury, round-trip bus service from 10 convenient pick-up locations throughout the Bay Area. In other words; “DON’T DRIVE. ENJOY!” Round-trip tickets are available now on our website – See you on board!
| ACCESSIBLE SERVICES |
All accessible parking will be directed to Red Lot 1. Guests who possess a valid placard will be directed to park in Red Lot 1 and must display their placard at the entrance to be admitted.
Levi’s® Stadium takes pride in providing elite service to all guests including those requiring mobility assistance. We provide a variety of services for our guests with special needs. Included in these services are courtesy shuttle buses from several of our parking lots, golf cart shuttles in the Main Lot, and Guest Services representatives to provide wheel chair service if requested. Guests that require additional assistance are encouraged to contact our mobility assistance team at 408-579-4610 or email mobilityservices@LevisStadium.com.
Assisted Listening Devices will be available at all Guest Services kiosks presented by United located throughout the stadium.
| EXIT ROUTES |
Recommended exit routes to take based on your desired destination.
Exit Intel Gate A
For fans riding the VTA Light Rail to Caltrain, ride-sharing or who have parked in Red Lot 1 should exit via Intel Gate A.
Exit Dignity Health Gate C
For fans parked in Blue Lot 1 or heading to the Charter Bus Parking lot, we recommend exiting via Dignity Health Gate C.
Exit Toyota Gate F
For fans riding ACE trains, VTA Buses, Capitol Corridor trains, taxi or rideshare, Uber or who have parked in Yellow Lots 1, 2, 3 should exit via Toyota Gate F.
| CREDIT CARD ENTRY FAQS |
Please review the below FAQs for Credit Card Entry
Is Credit Card Entry different from Paperless Tickets?
Nope, it’s the same thing – just a new name.
How does Credit Card Entry work?
Easy – the card you used to buy your tickets is your ticket. Just show that card at the entrance along with a photo ID; they’ll swipe it to find your purchase and print a seat locator slip. Have fun!
I bought tickets for friends - can we get in separately?
If you bought for a group you have to enter as a group, UNLESS Ticket Transfer is available for your event. To check, just click the order number under Order History in My Account and look for the Transfer Tickets button.
What if I bought the tickets but I'm not going to the event?
If the artist, team, or venue uses Ticketmaster Ticket Transfer, you can send the tickets to anyone you want – free! To see if Ticket Transfer is an option for your event, just click the order number under Order History in My Account and look for the Transfer Tickets button.
If you don’t see the button, you may be able to walk your group to the entrance and show your credit card and ID to get them in. But please check with the venue!
What if I have to show my ticket again after I get in, like to access a suite?
Just show your seat locator slip! You’ll get one at the entrance when they swipe your card to find your purchase.
Can I buy tickets with a gift card or virtual credit card?
Sorry, you have to use a credit card – the plastic kind – so it can be swiped at the entrance to find your purchase.
What if the credit card I used expires before the event?
Just bring the old card, or the replacement card with the same account number. If you destroyed the old card and your new one has a different account number, please contact Fan Support.
What if I forget to bring the credit card I used to purchase?
Oh no! Go straight to the box office for help. Each venue has its own policy, but they’ll probably ask for your photo ID and purchase confirmation email. You can show them the email on your phone, and the name on the email must match your ID.
I used a card I share with my spouse - can they get in without me?
As long as they’re an authorized card user! Just make sure your better half brings the card and a photo ID.
Can I sell Credit Card Entry tickets?
That’s up to the artist, team, or venue! If they give the green light, you’ll see a Sell button when you click the order number under Order History in My Account.
If you don’t see the Sell button it’s probably because the tickets are in high demand, and the artist, team, or venue wants true fans like you to get the seats you want at face value by eliminating unfair competition from professional scalpers. Without the ability to resell tickets at steep prices, scalpers have no reason to snatch them up when they go on sale using automated software, or “bots”.
Why is Credit Card Entry the only option for some events, or some sections?
When Credit Card Entry is the only option it’s probably because the tickets are in high demand, and the artist, team, or venue wants true fans like you to get the seats you want at face value by eliminating unfair competition from professional scalpers. Without the ability to resell tickets at steep prices, scalpers have no reason to snatch them up when they go on sale using automated software, or “bots”.
| SUITE RENTALS |
If you’re interested in a luxury suite rental for this event, please fill out the form below or contact us at 415-GO-49ERS, ext. 3 or premiumhospitality@49ers-smc.com.