Q: Where do I go (or how do I access) my tickets?
A: You can access your tickets by logging into your account via the 49ers App or Account Manager. Instructions on managing your tickets via the 49ers App please click here. Instructions on accessing your tickets via Account Manager please click here.
Q: If I would like help understanding the process, who do I contact or where do I go?
A: If you would like personal assistance from a 49ers representative, please call 408-579-4449, or email to memberservices@49ers.com. You may also visit the Visa Box Office at Levi’s® Stadium during normal business hours for in-person assistance. Lastly, educational video tutorials have been created to help familiarize you with our mobile and e-ticket process.
Q: So if I want to transfer tickets, how and when can I start doing that?
A: You may begin forwarding your tickets at any time once your account balance is paid in full. Ticket management is enabled shortly after the schedule release via the Levi’s® Stadium Mobile App or Account Manager. When you forward your ticket, the recipient will accept the ticket and safely secure it onto his or her account.
Q: How and when can I post my tickets for sale?
A: You may begin posting tickets for resale at any time once your account balance is paid in full. Online ticket account management is typically enabled shortly after the NFL schedule release. You may post your game tickets and parking for resale using any number of different secondary market ticket platforms; however, we encourage you to use the NFL Ticket Exchange as your means for reselling. The NFL Ticket Exchange is the official secondary market platform for the NFL and its member clubs and is the only site 100% guaranteed by the 49ers.
Q: How can I donate my tickets?
A: If you are unable to attend one of your 49ers home games, you have the option to donate your tickets directly through your online account manager. The deadline to donate tickets is at 12PM PST four days prior to the game.